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The ROI of Customer Voice

  • UBS OFFICE, Level 16 2 Chifley Square Sydney, New South Wales, 2000 Australia (map)

Exclusive Evening event with Screver AG and Capptoo


Screver AI, a SwissCham Ambassador, invites you to an intimate executive dinner on Wednesday 28 October at UBS in Sydney.

Every Voice of Customer program eventually faces the CFO's question: what's the return? Over dinner, we'll show how Swiss and global brands like MSD, Organon, Geistlich, Europa-Park, Glacier Express, Jungfraubahnen and EWZ answer it. We'll cover how they launch programs that start small and prove value fast, and how AI turns raw feedback into actions routed to the right team. You'll also see where the return shows up: retention, revenue and lower cost-to-serve.

You'll leave with a practical framework for building a VoC business case your CFO will sign off on, and the metrics to keep proving it.

Croissants are swapped for a good dinner this time. 🇨🇭🦘


Click here to register : here


The evening

6.00 pm🥂 Networking, welcome drinks and finger food

6.25 pm👋 Welcome and introduction by SwissCham

6.30 pm🍽️ Canapés and first plates served

6.40 pm🎤 The ROI of Voice of Customer programs, with Q&A

7.30 pm☕ Coffee, dessert and discussion

8.30 pm🌙 Close

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Cruise with the Europeans - Sydney